Member Relations Lead

Posted on October 01, 2019

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The Member Relations Lead will work cross functionally with the entire team to strengthen our existing membership and raise awareness of the Ocean Supercluster (OSC) through outbound member engagement activities and events, communications, and strategic networking. You'll use your technical and sales expertise to improve our member engagement, collaboratively execute our engagement plans, and influence the quality of our membership data and member onboarding.

Type: Contract (1 Year), Full Time Location: Atlantic Canada

Join our pan-Atlantic team in our next critical stage of growth and development. This is a fantastic opportunity for anyone interested in working in the Canadian ocean economy and innovation sectors alongside large and small companies, research institutions and non-profits, as well as building exceptional member experiences. You'll learn a lot about what it takes to build a collaborative national initiative.

You'll enjoy this role if:

  • You like working with data and developing analytics that tell the story.
  • You enjoy learning about people and economic growth.
  • You are motivated by helping people and building community relationships.
  • You like working in a startup environment.

Roles and Responsibilities

  • Engaging with members to answer questions and outline opportunities for them to participate in OSC activities;
  • Developing and maintaining a deep understanding and expert use of the membership CRM/database;
  • Ensure accuracy of membership contact details in CRM/database;
  • Writing and executing on member engagement plans;
  • Doing research and supporting technology implementation (e.g. data collection, CRM, marketing, events);
  • Supporting the team with member events, forums, workshops and other networking opportunities;
  • Supporting communications team with marketing and communications;
  • Developing analytics on members, areas of expertise, sectors and creating meaningful dashboards/reports to tell the story;
  • Developing and maintaining processes and procedures as needed;
  • Coordination of working group activities as needed.

Required Competencies

  • Post-secondary degree or diploma program completion
  • Personable, presentable, articulate and able to work effectively with a team
  • Excellent verbal and written communication skills
  • Strong organizational and problem-solving abilities
  • The ability to multi-task and juggle multiple priorities
  • Ability to research, collect and analyze information
  • Experience in data management, technological solutions to community management, community management, and customer service or sales.
  • Experience with client relationship management tools (CRM)
  • Experience with membership operations and contract management

While not necessary, bilingualism (French and English) is considered an asset.

Please send a cover letter and resume (merged into a single .PDF document) to hr@oceansupercluster.ca. We thank all applicants for their interest. Only those selected for an interview will be contacted.